We accelerate legal business performance .
Critical Client Management for Law Firms
Client Acquisition & Client Retention
Understanding Client needs and firm capabilities for each Client-type increases Client Acquisition and Client Retention.
PeopleView Legal Business Advisors develops custom Client-personas and apply models and frameworks to better understand real Client needs and how to best align the firm to properly service each Client.
We create a lifecycle map for each Client-persona to illustrate touch points and primary activity service points and actions required by the firm to properly service each Client.
Client-Service Models & Frameworks
Understanding Client needs and aligning firm capabilities to meet those needs increases Client Service.
We develop custom Client-personas and apply models to better understand real Client needs and how to best align the firm to properly service each Client.
We create a lifecycle map for each Client-persona to illustrate touch points and primary activity service points and actions required by the firm to properly service each Client.